Refund policy

Last updated: August 17, 2026

Return rules

Returns are accepted within 30 days, starting from the date the order is marked as delivered. We fully refund the price of the goods minus a $30 restocking fee per order. The restocking fee is waived when you choose an exchange (for example a different design or size) or a refund as store credit. Shipping costs paid at checkout are not refundable. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for the return shipping label and cost.

Click here to start your return.

You can always contact us for any return questions using the contact form.

Undeliverable addresses

We cannot deliver to PO Boxes, because our couriers do not deliver to them. If an order is placed with a PO Box or another address the courier cannot reach, we will contact you for a street address before shipping. If we cannot reach you and the parcel is returned to us, the order is refunded minus the shipping costs already incurred. Please double check your address at checkout, it saves everyone the trouble.

Damages and issues

Please inspect your order immediately after receiving the package and contact us within 5 working days if the item is defective, damaged, or if you received the wrong item. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To be eligible for an exchange, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for the return shipping label and cost.

Click here to start your exchange.

Refunds

Refunds are credited back to the original form of payment. If it was a gift, it can be exchanged for an Eeveve Gift Card.